{"product_id":"communicating-with-families-about-deterioration","title":"Communicating with Families About Deterioration","description":"A complete, ready-to-deliver education package supporting aged care teams to communicate with families clearly, calmly, and compassionately when a resident's condition is deteriorating.\n\n\u003cdiv style=\"margin:32px 0;\"\u003e\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eWhat's included\u003c\/p\u003e\n  \u003cdiv style=\"display:flex;flex-wrap:wrap;gap:16px;margin:0 0 28px;\"\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eFacilitator Guide\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003e18-page session plan, slide-by-slide teaching notes, and role-play activities.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eLearner Guide \u0026amp; Workbook\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003e22-page participant guide with conversational frameworks and checklists.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003ePresentation Deck\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003e11 ready-to-deliver PowerPoint slides for group training or handovers.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eCLEAR Framework Card\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eFloor-ready bedside guide for high-pressure family conversations.\u003c\/p\u003e\n    \u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eWhat your team will learn\u003c\/p\u003e\n  \u003cul style=\"margin:0 0 28px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n    \u003cli\u003ePrioritising clinical assessment and escalation before family contact is initiated\u003c\/li\u003e\n    \u003cli\u003eThe CLEAR communication framework: Confirm, Lead, Explain, Acknowledge, Review\u003c\/li\u003e\n    \u003cli\u003eDe-escalation guidance for distressed, angry, or overwhelmed family members\u003c\/li\u003e\n    \u003cli\u003eConcrete phrasing for difficult questions (\"Is Mum dying?\", \"Why didn't anyone call earlier?\")\u003c\/li\u003e\n    \u003cli\u003eWriting objective, non-judgemental documentation in progress notes\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eSuitable for\u003c\/p\u003e\n  \u003cul style=\"margin:0 0 28px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n    \u003cli\u003ePersonal care workers and lifestyle staff\u003c\/li\u003e\n    \u003cli\u003eEnrolled and registered nurses\u003c\/li\u003e\n    \u003cli\u003eClinical leads, care coordinators, and facility managers\u003c\/li\u003e\n    \u003cli\u003eEducators and clinical trainers\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cdiv style=\"background:#F5E8EB;border:1px solid #e3d4d8;border-radius:12px;padding:28px 24px;margin:32px 0;\"\u003e\n    \u003cp style=\"margin:0 0 8px;font-size:20px;font-weight:600;color:#343840;\"\u003eTry a free sample preview\u003c\/p\u003e\n    \u003cp style=\"margin:0 0 16px;color:#59606A;\"\u003eSee exactly what's inside before you buy:\u003c\/p\u003e\n    \u003cul style=\"margin:0 0 20px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n      \u003cli\u003eClinical Escalation First: the 8-step clinical response sequence prior to family contact\u003c\/li\u003e\n      \u003cli\u003eThe CLEAR Communication Framework: five structured conversation steps\u003c\/li\u003e\n      \u003cli\u003eNavigating difficult questions and emotional de-escalation with practical phrasing\u003c\/li\u003e\n      \u003cli\u003eDocumentation standards and the 4-part Family Communication Checklist\u003c\/li\u003e\n      \u003cli\u003eDetailed table of contents, session plans, role-play scenarios, and Quality Standards alignment\u003c\/li\u003e\n    \u003c\/ul\u003e\n    \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0834\/5387\/0324\/files\/fudge-accco-communicating-with-families-deterioration-sample.pdf?v=1788853400\" download=\"ACCCo_Communicating_with_Families_During_Deterioration_Sample.pdf\" style=\"display:inline-block;background:#B07080;color:#ffffff;text-decoration:none;padding:12px 28px;border-radius:8px;font-weight:600;\"\u003eDownload Free Sample (13 Pages)\u003c\/a\u003e\n    \u003cp style=\"margin:12px 0 0;font-size:14px;color:#59606A;\"\u003eFree 13-page PDF download • No obligation or login required\u003c\/p\u003e\n  \u003c\/div\u003e\n\n  \u003cp style=\"margin:0 0 12px;color:#59606A;line-height:1.7;\"\u003eYour complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.\u003c\/p\u003e\n  \n  \u003cp style=\"margin:16px 0 0;font-size:13px;color:#7a7275;line-height:1.6;\"\u003eThese resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Aged Care Capability Co","offers":[{"title":"1 site","offer_id":49251984146676,"sku":null,"price":69.0,"currency_code":"AUD","in_stock":true},{"title":"2–3 sites","offer_id":49251984179444,"sku":null,"price":130.0,"currency_code":"AUD","in_stock":true},{"title":"4–6 sites","offer_id":49251984212212,"sku":null,"price":190.0,"currency_code":"AUD","in_stock":true},{"title":"7–10 sites","offer_id":49251984244980,"sku":null,"price":230.0,"currency_code":"AUD","in_stock":true},{"title":"11–15 sites","offer_id":49251984277748,"sku":null,"price":330.0,"currency_code":"AUD","in_stock":true},{"title":"16–20 sites","offer_id":49251984310516,"sku":null,"price":410.0,"currency_code":"AUD","in_stock":true},{"title":"21–30 sites","offer_id":49251984343284,"sku":null,"price":510.0,"currency_code":"AUD","in_stock":true},{"title":"31+ sites","offer_id":49271128490228,"sku":null,"price":620.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0834\/5387\/0324\/files\/ChatGPT_Image_Aug_24_2026_05_47_15_PM.png?v=1787557902","url":"https:\/\/www.agedcarecapability.com\/products\/communicating-with-families-about-deterioration","provider":"agedcarecapabilityco","version":"1.0","type":"link"}