{"product_id":"open-disclosure-and-communicating-after-an-incident","title":"Open Disclosure and Communicating After an Incident","description":"A complete, ready-to-deliver education package helping aged care teams communicate openly, factually, and compassionately after an incident.\n\n\u003cdiv style=\"margin:32px 0;\"\u003e\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eWhat's included\u003c\/p\u003e\n  \u003cdiv style=\"display:flex;flex-wrap:wrap;gap:16px;margin:0 0 28px;\"\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eFacilitator Guide\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eFull session plan, scenario debriefs, and delivery notes.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eLearner Guide \u0026amp; Workbook\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eWorksheets, reflective scenarios, and role-based conversation guides.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003ePresentation Slides\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003e11-slide presentation deck ready to deliver for in-service sessions.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eOpen Disclosure Audit Tool\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003e4-page clinical governance and compliance review excerpt.\u003c\/p\u003e\n    \u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eWhat your team will learn\u003c\/p\u003e\n  \u003cul style=\"margin:0 0 28px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n    \u003cli\u003eThe four-step approach: Confirm safety first, Acknowledge the incident, Communicate within role, Document and follow up\u003c\/li\u003e\n    \u003cli\u003eApplying the CARE communication framework: Connect, Apologise, Respond, Escalate\u003c\/li\u003e\n    \u003cli\u003ePractical language: expressing sincere regret and acknowledgement without admitting premature liability\u003c\/li\u003e\n    \u003cli\u003eCommunicating with a person living with dementia following an incident\u003c\/li\u003e\n    \u003cli\u003eObjective clinical documentation that meets SIRS and Quality Standards expectations\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eSuitable for\u003c\/p\u003e\n  \u003cul style=\"margin:0 0 28px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n    \u003cli\u003ePersonal care workers and lifestyle staff\u003c\/li\u003e\n    \u003cli\u003eRegistered and enrolled nurses\u003c\/li\u003e\n    \u003cli\u003eClinical managers, quality leads, and educators\u003c\/li\u003e\n    \u003cli\u003eFacility leadership and incident investigation teams\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cdiv style=\"background:#F5E8EB;border:1px solid #e3d4d8;border-radius:12px;padding:28px 24px;margin:32px 0;\"\u003e\n    \u003cp style=\"margin:0 0 8px;font-size:20px;font-weight:600;color:#343840;\"\u003eTry a free sample preview\u003c\/p\u003e\n    \u003cp style=\"margin:0 0 16px;color:#59606A;\"\u003eSee exactly what's inside before you buy:\u003c\/p\u003e\n    \u003cul style=\"margin:0 0 20px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n      \u003cli\u003eEducation Approach: Confirm safety first, Acknowledge the incident, Communicate within role, Document and follow up\u003c\/li\u003e\n      \u003cli\u003eThe CARE Communication Framework: Connect, Apologise, Respond, Escalate\u003c\/li\u003e\n      \u003cli\u003eHelpful language: practical phrases for acknowledging events, expressing regret, and offering support\u003c\/li\u003e\n      \u003cli\u003eCommunicating with a person living with dementia and maintaining dignity after an incident\u003c\/li\u003e\n      \u003cli\u003e4-page Open Disclosure Audit Tool excerpt, slide previews, and SIRS\/Standards mapping\u003c\/li\u003e\n    \u003c\/ul\u003e\n    \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0834\/5387\/0324\/files\/fudge-Vt4bt0VrNaaBK8_1euguM.pdf?v=1788924911\" download=\"ACCCo_Communicating_After_an_Incident_Open_Disclosure_Sample.pdf\" style=\"display:inline-block;background:#B07080;color:#ffffff;text-decoration:none;padding:12px 28px;border-radius:8px;font-weight:600;\"\u003eDownload Free Sample (13 Pages)\u003c\/a\u003e\n    \u003cp style=\"margin:12px 0 0;font-size:14px;color:#59606A;\"\u003eFree 13-page PDF download • No obligation or login required\u003c\/p\u003e\n  \u003c\/div\u003e\n\n  \u003cp style=\"margin:0 0 12px;color:#59606A;line-height:1.7;\"\u003eYour complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.\u003c\/p\u003e\n  \n  \u003cp style=\"margin:16px 0 0;font-size:13px;color:#7a7275;line-height:1.6;\"\u003eThese resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Aged Care Capability Co","offers":[{"title":"1 site","offer_id":49259519934708,"sku":null,"price":69.0,"currency_code":"AUD","in_stock":true},{"title":"2–3 sites","offer_id":49259519967476,"sku":null,"price":130.0,"currency_code":"AUD","in_stock":true},{"title":"4–6 sites","offer_id":49259520000244,"sku":null,"price":190.0,"currency_code":"AUD","in_stock":true},{"title":"7–10 sites","offer_id":49259520033012,"sku":null,"price":230.0,"currency_code":"AUD","in_stock":true},{"title":"11–15 sites","offer_id":49259520065780,"sku":null,"price":330.0,"currency_code":"AUD","in_stock":true},{"title":"16–20 sites","offer_id":49259520098548,"sku":null,"price":410.0,"currency_code":"AUD","in_stock":true},{"title":"21–30 sites","offer_id":49259520131316,"sku":null,"price":510.0,"currency_code":"AUD","in_stock":true},{"title":"31+ sites","offer_id":49271129080052,"sku":null,"price":620.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0834\/5387\/0324\/files\/open-disclosure-cover-live.png?v=1787701972","url":"https:\/\/www.agedcarecapability.com\/products\/open-disclosure-and-communicating-after-an-incident","provider":"agedcarecapabilityco","version":"1.0","type":"link"}