{"product_id":"supporting-residents-who-are-seen-as-difficult-or-particular","title":"Supporting Residents Who Are Seen as Difficult or Particular","description":"A complete, ready-to-deliver education package for residential aged care.\n\n\u003cdiv style=\"margin:32px 0;\"\u003e\n  \u003cp style=\"margin:0 0 12px;font-size:22px;font-weight:600;color:#343840;\"\u003eWhat's included\u003c\/p\u003e\n  \u003cdiv style=\"display:flex;flex-wrap:wrap;gap:16px;margin:0 0 28px;\"\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eFacilitator Guide\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eSixteen pages of teaching notes, activities and discussion prompts.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003eLearner Guide\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eTwenty-four pages of education, case studies and reflection.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003ePractical Tools\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eBuilding Rapport one-page guide and a staff reflection worksheet.\u003c\/p\u003e\n    \u003c\/div\u003e\n    \u003cdiv style=\"flex:1 1 220px;background:#FCF9F7;border:1px solid #e9dfe2;border-radius:12px;padding:20px;\"\u003e\n      \u003cp style=\"margin:0 0 6px;font-weight:600;color:#343840;\"\u003ePresentation \u0026amp; Evidence\u003c\/p\u003e\n      \u003cp style=\"margin:0;color:#59606A;line-height:1.6;\"\u003eTwelve ready-to-deliver slides with a six-page source list.\u003c\/p\u003e\n    \u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003cdiv style=\"background:#F5E8EB;border:1px solid #e3d4d8;border-radius:12px;padding:28px 24px;margin:32px 0;\"\u003e\n    \u003cp style=\"margin:0 0 8px;font-size:20px;font-weight:600;color:#343840;\"\u003eTry a free sample preview\u003c\/p\u003e\n    \u003cp style=\"margin:0 0 16px;color:#59606A;\"\u003eSee exactly what's inside before you buy:\u003c\/p\u003e\n    \u003cul style=\"margin:0 0 20px;padding-left:20px;color:#59606A;line-height:1.8;\"\u003e\n      \u003cli\u003eReplacing subjective labels with objective, factual observations\u003c\/li\u003e\n      \u003cli\u003eThe RAPPORT approach to building trust before care, with suggested scripts\u003c\/li\u003e\n      \u003cli\u003eResponding to care refusal with respect, documentation and escalation\u003c\/li\u003e\n      \u003cli\u003eA helpful vs unhelpful language reference table for progress notes\u003c\/li\u003e\n      \u003cli\u003eReady-to-deliver presentation slide previews and the evidence and source list\u003c\/li\u003e\n      \u003cli\u003eFull details of the complete bundle contents\u003c\/li\u003e\n    \u003c\/ul\u003e\n    \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0834\/5387\/0324\/files\/fudge-ACCCo_Supporting_Residents_Difficult_or_Particular_Sample.pdf?v=1789438757\" download=\"ACCCo_Supporting_Residents_Difficult_or_Particular_Sample.pdf\" style=\"display:inline-block;background:#B07080;color:#ffffff;text-decoration:none;padding:12px 28px;border-radius:8px;font-weight:600;\"\u003eDownload Free Sample (13 Pages)\u003c\/a\u003e\n    \u003cp style=\"margin:12px 0 0;font-size:14px;color:#59606A;\"\u003eFree 13-page PDF download • No obligation or login required\u003c\/p\u003e\n  \u003c\/div\u003e\n\n  \u003cp style=\"margin:0 0 12px;color:#59606A;line-height:1.7;\"\u003eYour complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.\u003c\/p\u003e\n\n  \u003cp style=\"margin:16px 0 0;font-size:13px;color:#7a7275;line-height:1.6;\"\u003eThese resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Aged Care Capability Co.","offers":[{"title":"1 site","offer_id":49255843365108,"sku":null,"price":69.0,"currency_code":"AUD","in_stock":true},{"title":"2-3 sites","offer_id":49255843397876,"sku":null,"price":130.0,"currency_code":"AUD","in_stock":true},{"title":"4-6 sites","offer_id":49255843430644,"sku":null,"price":190.0,"currency_code":"AUD","in_stock":true},{"title":"7-10 sites","offer_id":49255843463412,"sku":null,"price":230.0,"currency_code":"AUD","in_stock":true},{"title":"11-15 sites","offer_id":49255843496180,"sku":null,"price":330.0,"currency_code":"AUD","in_stock":true},{"title":"16-20 sites","offer_id":49255843528948,"sku":null,"price":410.0,"currency_code":"AUD","in_stock":true},{"title":"21-30 sites","offer_id":49255843561716,"sku":null,"price":510.0,"currency_code":"AUD","in_stock":true},{"title":"31+ sites","offer_id":49271131439348,"sku":null,"price":620.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0834\/5387\/0324\/files\/ChatGPT_Image_Aug_25_2026_04_11_36_PM.png?v=1787638853","url":"https:\/\/www.agedcarecapability.com\/products\/supporting-residents-who-are-seen-as-difficult-or-particular","provider":"agedcarecapabilityco","version":"1.0","type":"link"}