Privacy Policy

Aged Care Capability Co.
ABN 85 184 982 132
Email: hello@agedcarecapabilityco.com

Last updated: 28 August 2026

Aged Care Capability Co. ("ACCCo", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used or disclosed, how we protect it and how you can contact us about your information.

By using the ACCCo website, contacting us or purchasing our resources, you acknowledge the practices described in this Privacy Policy.

1. About Aged Care Capability Co.

Aged Care Capability Co. provides practical, evidence-informed education and clinical governance resources primarily for Australian aged care organisations and their workforce.

Our website allows customers to browse resources, make purchases, request invoices, contact us and receive digital resources electronically.

2. Personal Information We May Collect

The personal information we collect will depend on how you interact with ACCCo.

This may include:

• your name;
• email address;
• telephone number, where provided;
• organisation or business name;
• job title or role, where provided;
• billing information;
• billing address;
• nominated resource-delivery email address;
• order and purchase information;
• products or resource bundles purchased;
• number of sites covered by a licence;
• invoice and payment information;
• purchase order information;
• correspondence and enquiries;
• information you provide through contact forms;
• marketing preferences;
• website usage information;
• IP address;
• device and browser information; and
• other information you voluntarily provide to us.

We aim to collect only information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We may collect information when you:

• browse or use our website;
• create or place an order;
• purchase a resource;
• nominate an email address for resource delivery;
• request an invoice or quote;
• complete a website form;
• contact us by email;
• subscribe to communications;
• communicate with customer support;
• participate in a promotion or survey; or
• otherwise interact with ACCCo.

Some information may also be collected automatically through cookies, analytics tools and other website technologies.

We may also receive information from service providers involved in processing orders, payments, website operation or digital resource delivery.

4. Why We Collect Personal Information

We may collect, hold and use personal information to:

• process and fulfil orders;
• provide purchased digital resources;
• send resources to the customer's nominated email address;
• process payments;
• issue invoices, receipts or order confirmations;
• administer site licences;
• identify which resources and licences have been purchased;
• respond to enquiries;
• provide customer support;
• resolve delivery or download issues;
• communicate important information about an order;
• maintain appropriate business and financial records;
• prevent fraud or misuse;
• improve our website, resources and customer experience;
• understand how customers interact with our website;
• send marketing communications where permitted;
• comply with legal, taxation and regulatory obligations; and
• operate and protect our business.

5. Digital Resource Delivery Through Filemail

Filemail will be used by Aged Care Capability Co. to deliver purchased digital resources to the email address nominated by the customer.

When you place an order, request delivery or provide a nominated resource-delivery email address, ACCCo may provide Filemail with information reasonably necessary to complete that delivery.

This may include:

• your nominated email address;
• your name or organisation name where required;
• information associated with the transfer;
• the digital resources you have purchased; and
• a message or other information required to identify or deliver your order.

Filemail may then send an email to the nominated email address containing a link that allows the recipient to access or download the purchased ACCCo resources.

By purchasing resources from ACCCo and nominating an email address for delivery, you acknowledge that the nominated email address and relevant delivery information will be provided to Filemail for the purpose of fulfilling your order.

If you nominate another person's email address, such as an employee, manager, educator or organisational contact, you are responsible for ensuring that you are authorised to provide that email address for this purpose.

Filemail operates as an independent third-party technology provider and processes information in accordance with its own terms, privacy practices and security arrangements.

ACCCo does not sell your nominated email address to Filemail and does not provide it to Filemail for Filemail's independent direct marketing purposes. The information is provided for the purpose of delivering the resources you have purchased and administering that delivery.

6. File Delivery and Download Information

The use of a digital file-transfer service may generate technical information relating to a transfer, such as:

• whether a transfer has been sent;
• whether files have been accessed or downloaded;
• transfer dates and times;
• file information;
• expiry information; and
• other technical information generated through the delivery process.

ACCCo may use available delivery information for legitimate business purposes such as confirming successful fulfilment, assisting customers with delivery problems, investigating unauthorised distribution or managing site licences.

We will not use delivery information to unnecessarily monitor individual staff members.

7. Ecommerce and Website Service Providers

ACCCo may use third-party providers to operate parts of our website and ecommerce systems.

These providers may process information where necessary to:

• display and operate our online store;
• process orders;
• maintain customer and transaction records;
• provide website hosting;
• process payments;
• prevent fraudulent transactions;
• send transactional communications; and
• support website functionality.

Information provided to these service providers is limited to what is reasonably necessary for them to perform the relevant service.

8. Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method selected, the payment provider may collect information such as:

• your name;
• billing address;
• email address;
• payment method; and
• card or financial information.

ACCCo does not necessarily receive or store your complete credit or debit card details when payments are processed through a third-party payment provider.

Payment providers handle financial information according to their own privacy and security practices.

9. Invoice Purchases

If you request an invoice, we may collect information required to prepare and administer that invoice, including:

• your name;
• organisation name;
• billing email;
• billing address;
• contact information;
• purchase order number;
• accounts payable details;
• resources being purchased;
• site licence information; and
• other information reasonably required by your organisation's procurement process.

Invoice and transaction records may be retained as required for accounting, taxation and legal purposes.

10. Site Licence Information

Because ACCCo resources are sold using a site-licensing model, we may retain information about:

• the purchasing organisation;
• the resources purchased;
• the licence level purchased;
• the number of sites covered;
• order dates;
• invoice or transaction details; and
• correspondence regarding the licence.

This information may be used to administer the licence, answer future licence enquiries and ensure appropriate use of ACCCo resources.

11. How We May Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business.

This may include:

• Filemail for digital resource delivery;
• ecommerce and website providers;
• payment processors;
• email and communication providers;
• cloud storage or technology providers;
• accounting or bookkeeping providers;
• professional advisers;
• IT and cybersecurity providers;
• government authorities where required by law; and
• other service providers reasonably necessary to operate ACCCo.

We do not sell customer personal information to third parties.

We do not sell customer email addresses or contact lists.

12. Overseas Processing and Storage

Some third-party technology providers used by ACCCo may operate or store information using infrastructure located outside Australia.

This means that, depending on the providers and services used, personal information may be processed or stored overseas.

For example, third-party ecommerce, cloud, payment, email, analytics or file-transfer services may use international infrastructure.

Where reasonably practicable, ACCCo takes into account the privacy and security practices of the service providers it selects.

Customers should be aware that overseas privacy laws may differ from Australian privacy laws.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly and understand how visitors use the website.

Cookies may be used to:

• remember preferences;
• maintain website functionality;
• manage shopping carts;
• support checkout;
• improve website performance;
• analyse website traffic;
• understand which pages are visited;
• identify technical issues; and
• support marketing where applicable.

Some cookies may be placed by third-party service providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

14. Website Analytics

ACCCo may use analytics services to understand how visitors interact with our website.

Analytics information may include:

• pages viewed;
• approximate location;
• device type;
• browser type;
• referral source;
• session duration;
• general website activity; and
• technical information such as IP address.

We use this information to understand website performance and improve the customer experience.

15. Marketing Communications

If you subscribe to marketing communications or where we are otherwise permitted to contact you under applicable law, we may send information about:

• new ACCCo resources;
• new educational topics;
• resource bundles;
• promotions;
• free resources;
• updates; and
• other relevant ACCCo products or services.

Marketing emails will include an appropriate way to unsubscribe.

You can also request to stop receiving marketing communications by contacting:

hello@agedcarecapabilityco.com

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to fulfil an order, provide an invoice, deliver a resource or respond to an enquiry.

16. Transactional Communications

When you purchase from ACCCo, we may send communications necessary to complete or administer your purchase.

These may include:

• order confirmations;
• invoices;
• receipts;
• payment information;
• resource delivery notifications;
• Filemail delivery emails;
• download information;
• licence information;
• replacement delivery links;
• customer support messages; and
• important information relating to resources you have purchased.

These communications are separate from marketing communications.

17. Security of Personal Information

ACCCo takes reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

We may use a combination of technical, administrative and organisational safeguards.

However, no website, email system, cloud platform or electronic transmission method can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, devices, email addresses and download links.

18. Resource Delivery Security

Customers are responsible for ensuring that the email address nominated for delivery is correct and appropriately secure.

Where a Filemail link or other secure delivery link is sent to the nominated address, customers should avoid:

• publicly posting the link;
• forwarding it outside the licensed organisation;
• sharing it with unauthorised people; or
• otherwise allowing access beyond the applicable ACCCo site licence.

If you believe a resource-delivery link has been compromised, contact:

hello@agedcarecapabilityco.com

19. How Long We Keep Information

ACCCo may retain personal information for as long as reasonably necessary to:

• fulfil orders;
• provide customer support;
• maintain transaction records;
• administer site licences;
• comply with taxation or accounting requirements;
• comply with legal obligations;
• resolve disputes; and
• protect legitimate business interests.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal and business record-keeping requirements.

Digital resources transferred through third-party delivery services may be subject to separate storage and expiry periods determined by the applicable service provider and the transfer settings used.

20. Accessing Your Personal Information

You may contact us to request access to personal information ACCCo holds about you.

Requests can be made by emailing:

hello@agedcarecapabilityco.com

We may need to verify your identity before providing access.

There may be limited circumstances where access cannot be provided. If this occurs, we will explain the reason where appropriate and required by law.

21. Correcting Your Information

We want the information we hold to be accurate and up to date.

If you believe personal information we hold about you is incorrect, incomplete or outdated, contact:

hello@agedcarecapabilityco.com

We will take reasonable steps to review and, where appropriate, correct the information.

22. Changing a Delivery Email Address

Customers should carefully check the nominated email address before submitting an order.

If you realise that you have provided an incorrect resource-delivery email address, contact us as soon as possible at:

hello@agedcarecapabilityco.com

If the resources have not yet been delivered, we may be able to update the nominated address.

If resources have already been sent, we may take reasonable steps to disable or replace the delivery link where technically possible.

23. Privacy Complaints

If you believe ACCCo has not handled your personal information appropriately, please contact us at:

hello@agedcarecapabilityco.com

Please include enough information for us to understand your concern.

We will review privacy complaints and aim to respond within a reasonable period.

Where applicable, you may also have the right to raise privacy concerns with the Office of the Australian Information Commissioner or another relevant authority.

24. Data Breaches

If ACCCo becomes aware of unauthorised access to or disclosure of personal information, we will assess the circumstances and take reasonable steps to contain and respond to the incident.

Where notification is required under applicable privacy legislation, affected individuals and the relevant regulator will be notified as required.

25. Third-Party Websites

Our website may contain links to third-party websites or services.

ACCCo is not responsible for the privacy practices of third-party websites that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

26. Children

ACCCo's products and services are primarily intended for aged care organisations and adult professionals.

We do not intentionally seek to collect personal information directly from children through our ordinary business activities.

27. Sensitive and Resident Information

ACCCo does not require customers to provide identifiable resident, client or care-recipient health information when purchasing our standard educational resources.

Customers should not send identifiable resident health information, clinical records or other unnecessary sensitive personal information to ACCCo through general website forms or emails.

Where you contact ACCCo about an educational or resource question, please remove identifying resident information wherever possible.

28. Australian Privacy Laws

ACCCo aims to manage personal information responsibly and consistently with applicable Australian privacy requirements.

Where the Privacy Act 1988 (Cth), Australian Privacy Principles or other privacy legislation applies to ACCCo or a particular activity, we will handle personal information in accordance with those applicable obligations.

Nothing in this Privacy Policy limits any rights available under applicable privacy legislation.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• new technology providers;
• changes to our website;
• changes to how resources are delivered;
• new legal requirements; or
• improvements to our privacy practices.

The latest version will be published on the ACCCo website and will display the date it was last updated.

30. Contact Us

For questions about this Privacy Policy, your personal information, ACCCo's privacy practices or digital resource delivery, contact:

Aged Care Capability Co.
ABN 85 184 982 132
Email: hello@agedcarecapabilityco.com

Resource Delivery

Purchased ACCCo digital resources will be delivered using Filemail to the email address nominated by the customer at the time of purchase or subsequently provided for delivery.

Please ensure the nominated email address is correct before completing your order.