Aged Care Capability Co
Beyond the Task
Select your organisation licence
Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.
Buying for an organisation?
Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.
Request an invoice →Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.
All resources are digital only - no physical items are shipped.
These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.
What's included
Facilitator Guide
Complete session plan with talking points, reflection activities and discussion prompts.
Learner Guide & Workbook
Interactive exercises for practical workplace application.
Presentation Slides
Ready-to-deliver PowerPoint deck for team training.
Quick Reference Poster
Floor-ready summary for daily handover and care routines.
What your team will learn
- Distinguishing authentic person-centred care from task-focused care routines
- Embedding 30-second micro-connection techniques (knock, eye contact, preferred name, stated purpose)
- The 5-step PAUSE framework: Pause and Breathe, Assess, Understand, Support, Evaluate and Document
- Managing care refusal and distress as communication rather than non-compliance
- Practical strategies such as offering binary choices to protect resident autonomy
Suitable for
- Personal care workers and assistants in nursing
- Enrolled and registered nurses
- Lifestyle and leisure teams
- Educators, clinical leads, and facility managers
Try a free sample preview
See exactly what's inside before you buy:
- The 30-Second Connection Routine: micro-connection techniques during personal care
- The PAUSE Framework: five-step bedside tool designed for busy shift environments
- Managing refusal and distress as communication and applying structured de-escalation
- Actionable strategies to protect resident choice and dignity without delaying care
- Presentation slides, pocket poster layout, and evidence mapping to Strengthened Quality Standards
Free 13-page PDF download • No obligation or login required
Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.
These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.