Aged Care Capability Co
Identifying Unmet Needs in Aged Care
Select your organisation licence
Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.
Buying for an organisation?
Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.
Request an invoice →Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.
All resources are digital only - no physical items are shipped.
These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.
What's included
Facilitator Guide
Full session plan, discussion prompts, and clinical delivery notes.
Learner Guide & Workbook
Worksheets and activities on reframing behaviour and recognising unmet needs.
Presentation Slides
In-service slide deck ready to deliver for group sessions.
PAUSE Response Tools
The PAUSE framework steps, worked case studies, and reflection guides.
What your team will learn
- Looking beyond the immediate behaviour to identify the underlying unmet physical or emotional need
- The 4-step practice approach: Look beyond behaviour, Check common causes, Use the PAUSE steps, Record and escalate
- The PAUSE framework for structured, person-centred responses on shift
- Recognising warning signs related to boredom, lack of control, and sensory/environmental factors
- Supporting person-centred, non-restrictive responses and clear clinical documentation
Suitable for
- Personal care workers and assistants in nursing
- Registered and enrolled nurses
- Clinical and care managers
- Educators, facilitators, and lifestyle staff
Try a free sample preview
See exactly what's inside before you buy:
- Education Approach: Look beyond behaviour, Check common causes, Use PAUSE steps, Record and escalate
- Behaviour is Communication: reframing judgemental language and reading distress as an unmet need
- The PAUSE Framework: structured, person-centred response steps staff can follow on shift
- Common Unmet Needs: boredom, control/choice, and sensory/environmental needs
- Practice scenarios (walking into rooms, transfer distress) and evidence mapping
Free 13-page PDF download • No obligation or login required
Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.
These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.