Aged Care Capability Co
Making Personal Care a Better Experience
Select your organisation licence
Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.
Buying for an organisation?
Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.
Request an invoice →Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.
All resources are digital only - no physical items are shipped.
These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.
What's included
Facilitator Guide
Full session plan, discussion prompts, framework notes and debrief guides.
Learner Guide & Workbook
Comparative tables, communication guides, reflective prompts and scenarios.
Presentation Slides
Ready-to-deliver slide deck for group in-service sessions.
Practical Tools
Better Personal Care Framework, PAUSE response tool and evidence list.
What your team will learn
- Shifting from task-focused care to dignified, experience-focused care
- Preparing before care: checking preferences, gathering supplies, and protecting privacy and warmth
- Asking, explaining each step before touch, and obtaining continuous consent
- Managing resistance and refusal using the PAUSE response (Pause, Acknowledge, Understand, Switch, Escalate)
- Applying trauma-aware and dementia-aware approaches during intimate routines like showering and oral care
- Identifying clinical risks, pain indicators, and documenting observations objectively
Suitable for
- Personal care workers and assistants in nursing
- Registered and enrolled nurses
- Clinical educators and trainers
- Facility managers and care coordinators
Try a free sample preview
See exactly what's inside before you buy:
- The four-step education approach: Prepare before care, Ask/explain/consent, Pause when resistance appears, Notice risk and respond
- Facilitator guide excerpts: Better Personal Care Framework and debriefing practical scenarios
- Learner guide excerpts: task-focused vs experience-focused comparison and the PAUSE response model
- Presentation slide layouts and evidence/source list mapping to strengthened Quality Standards
- Full details of the complete bundle contents
Free 13-page PDF download • No obligation or login required
Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.
These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.