Aged Care Capability Co
Open Disclosure and Communicating After an Incident
Select your organisation licence
Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.
Buying for an organisation?
Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.
Request an invoice →Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.
All resources are digital only - no physical items are shipped.
These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.
What's included
Facilitator Guide
Full session plan, scenario debriefs, and delivery notes.
Learner Guide & Workbook
Worksheets, reflective scenarios, and role-based conversation guides.
Presentation Slides
11-slide presentation deck ready to deliver for in-service sessions.
Open Disclosure Audit Tool
4-page clinical governance and compliance review excerpt.
What your team will learn
- The four-step approach: Confirm safety first, Acknowledge the incident, Communicate within role, Document and follow up
- Applying the CARE communication framework: Connect, Apologise, Respond, Escalate
- Practical language: expressing sincere regret and acknowledgement without admitting premature liability
- Communicating with a person living with dementia following an incident
- Objective clinical documentation that meets SIRS and Quality Standards expectations
Suitable for
- Personal care workers and lifestyle staff
- Registered and enrolled nurses
- Clinical managers, quality leads, and educators
- Facility leadership and incident investigation teams
Try a free sample preview
See exactly what's inside before you buy:
- Education Approach: Confirm safety first, Acknowledge the incident, Communicate within role, Document and follow up
- The CARE Communication Framework: Connect, Apologise, Respond, Escalate
- Helpful language: practical phrases for acknowledging events, expressing regret, and offering support
- Communicating with a person living with dementia and maintaining dignity after an incident
- 4-page Open Disclosure Audit Tool excerpt, slide previews, and SIRS/Standards mapping
Free 13-page PDF download • No obligation or login required
Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.
These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.