Aged Care Capability Co
Responding to Changed Behaviour Without Restrictive Practices
Select your organisation licence
Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.
Buying for an organisation?
Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.
Request an invoice →Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.
All resources are digital only - no physical items are shipped.
These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.
What's included
Facilitator Guide
Full session plan, discussion prompts and delivery notes.
Learner Guide & Workbook
CALM framework, trigger tools and reflective case studies.
Presentation Slides
Ready to deliver in-service slide deck.
Practical Tools
Evidence list and mapping to strengthened Quality Standards.
What your team will learn
- Understanding behaviour as communication and identifying unmet needs
- Objective documentation: describing observations without subjective labelling
- Applying the CALM response framework: Check safety, Approach respectfully, Listen and validate, Modify the situation
- Assessing "Why now?" triggers across physical, clinical, environmental and emotional domains
- De-escalation strategies and non-restrictive alternatives when responding to distress or care refusal
- Meeting regulatory obligations around restrictive practice elimination and resident choice
Suitable for
- Personal care workers and assistants in nursing
- Registered and enrolled nurses
- Educators and clinical leads
- Facility managers and care coordinators
Try a free sample preview
See exactly what's inside before you buy:
- The four-step education approach: Describe objectively, Look beneath behaviour, Respond with CALM, Choose least restriction
- Facilitator guide excerpts: recognising behaviour as communication, introducing the CALM framework, and non-restrictive response strategies
- Learner guide excerpts: the CALM framework, "Why now?" physical and emotional trigger assessment, and the Sam case study
- Presentation slide layouts and evidence/source list mapping
- Full details of the complete bundle contents
Free 13-page PDF download • No obligation or login required
Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.
These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.