Practical, ready-to-use aged-care education without hours of preparation.

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Aged Care Capability Co.

Supporting Residents Who Are Seen as Difficult or Particular

$69.00 AUD

$69.00 AUD

Sale Sold out

Select your organisation licence

Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.

Site licence 1 site 2-3 sites 4-6 sites 7-10 sites 11-15 sites 16-20 sites 21-30 sites 31+ sites — Contact us for pricing

Buying for an organisation?

Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.

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Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.

All resources are digital only - no physical items are shipped.

These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.

A complete, ready-to-deliver education package for residential aged care.

What's included

Facilitator Guide

Sixteen pages of teaching notes, activities and discussion prompts.

Learner Guide

Twenty-four pages of education, case studies and reflection.

Practical Tools

Building Rapport one-page guide and a staff reflection worksheet.

Presentation & Evidence

Twelve ready-to-deliver slides with a six-page source list.

Try a free sample preview

See exactly what's inside before you buy:

Replacing subjective labels with objective, factual observations
The RAPPORT approach to building trust before care, with suggested scripts
Responding to care refusal with respect, documentation and escalation
A helpful vs unhelpful language reference table for progress notes
Ready-to-deliver presentation slide previews and the evidence and source list
Full details of the complete bundle contents

Download Free Sample (13 Pages)

Free 13-page PDF download • No obligation or login required

Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.

These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.

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ACCCo resources are general in nature. You must always follow your organisational policy, medical guidance and clinical judgement. These materials do not replace professional clinical advice or individualised care decisions.

Our approach to pricing

Practical aged care education should be accessible. Aged care organisations are already managing significant financial, workforce and regulatory pressures, and one education resource shouldn't require a large upfront investment or an ongoing subscription.

ACCCo keeps pricing accessible without cutting quality: you choose the resources you need, purchase the appropriate site licence, and use them within the terms of that licence. There are no compulsory monthly subscription fees and no requirement to keep paying simply to retain access to resources you have already purchased. Site licensing scales with the number of sites using the resources, so smaller and larger organisations pay fair, proportionate prices.

Every resource is complete — facilitator guidance, learner materials, presentations, practical tools, knowledge checks, case studies and supporting references — giving your team a full starting point for education while reducing preparation time.

No compulsory subscription. No inflated price tag. Just practical resources designed to help aged care teams grow stronger.

Education and Clinical Disclaimer

Aged Care Capability Co. (ACCCo) resources are developed for education, professional development and workforce capability-building purposes only.

The information contained within ACCCo resources is intended to support learning, discussion, reflection and the application of evidence-informed practices within Australian aged care settings. It is not intended to replace professional clinical judgement, individual assessment, medical advice, diagnosis, treatment, organisational policies, clinical procedures, or advice from an appropriately qualified health professional.

Users must exercise their own professional judgement and work within their individual scope of practice, professional responsibilities, organisational policies and procedures, and applicable legislation, regulations, standards and professional guidelines.

Clinical decisions should always be based on the individual needs, preferences, history, presentation and circumstances of the person receiving care. Where a resident or care recipient experiences deterioration, an emergency, or requires clinical assessment or treatment, appropriate escalation and medical or emergency assistance should be sought in accordance with organisational procedures.

While ACCCo makes reasonable efforts to ensure that its resources are accurate, practical, evidence-informed and aligned with relevant Australian aged care requirements at the time of publication, healthcare guidance, legislation, standards and best-practice recommendations may change over time. Organisations and users remain responsible for confirming that information is current and appropriate before applying it in practice.

ACCCo resources are not designed to constitute legal, medical, regulatory or accreditation advice, nor do they guarantee compliance with the Aged Care Act, Strengthened Aged Care Quality Standards, professional standards, accreditation requirements or any other regulatory obligation.

Organisations purchasing or using ACCCo resources are responsible for reviewing and adapting the materials where necessary to ensure they align with their own governance systems, policies, procedures, workforce requirements and local clinical practices.

To the extent permitted by law, Aged Care Capability Co. accepts no liability for loss, injury, damage, adverse outcomes or other consequences arising from reliance on, interpretation of, or use of the information contained within its educational resources.