Aged Care Capability Co
Communicating with Families About Deterioration
Select your organisation licence
Choose the number of aged-care locations that will use the resource. Staff numbers within each licensed site are not restricted.
Buying for an organisation?
Invoices and purchase orders are available. Resources purchased by invoice will be supplied once payment has been received. Your licence and resource access will reflect the package and number of sites shown on the paid invoice.
Request an invoice →Digital resources will be delivered by secure Filemail link to your nominated email within two business days of payment being received.
All resources are digital only - no physical items are shipped.
These resources are general in nature and do not substitute for professional advice. Always follow your organisation's policies and procedures.
What's included
Facilitator Guide
18-page session plan, slide-by-slide teaching notes, and role-play activities.
Learner Guide & Workbook
22-page participant guide with conversational frameworks and checklists.
Presentation Deck
11 ready-to-deliver PowerPoint slides for group training or handovers.
CLEAR Framework Card
Floor-ready bedside guide for high-pressure family conversations.
What your team will learn
- Prioritising clinical assessment and escalation before family contact is initiated
- The CLEAR communication framework: Confirm, Lead, Explain, Acknowledge, Review
- De-escalation guidance for distressed, angry, or overwhelmed family members
- Concrete phrasing for difficult questions ("Is Mum dying?", "Why didn't anyone call earlier?")
- Writing objective, non-judgemental documentation in progress notes
Suitable for
- Personal care workers and lifestyle staff
- Enrolled and registered nurses
- Clinical leads, care coordinators, and facility managers
- Educators and clinical trainers
Try a free sample preview
See exactly what's inside before you buy:
- Clinical Escalation First: the 8-step clinical response sequence prior to family contact
- The CLEAR Communication Framework: five structured conversation steps
- Navigating difficult questions and emotional de-escalation with practical phrasing
- Documentation standards and the 4-part Family Communication Checklist
- Detailed table of contents, session plans, role-play scenarios, and Quality Standards alignment
Free 13-page PDF download • No obligation or login required
Your complete education package will be sent by secure Filemail link to your nominated email within two business days of payment being received. Select your site licence before adding to cart.
These resources are general in nature, do not replace clinical judgement or professional medical advice, and should be reviewed and adapted to your organisation's policies before use.